Privacy Policy

Last updated: 06.09.2024

TABLE OF CONTENTS

Introduction
How to Contact Us
Personal Data We Collect and For What Purposes
Your Data Protection Rights
Personal Data of Children and Minors
Special Categories of Personal Data
Cookie
Transfers of Personal Data
When and How We Share Information with Others
Security of Your Information
Marketing Communications
Data Storage and Retention
Changes and Updates to the Privacy Policy

Introduction

This Privacy Policy is designed to inform you about your privacy rights and explain how Koann PTE. LTD., duly registered and operating under the laws of the Singapore, having its company No. 201917104G, and its address at: 176 Joo Chiat Road #02-02 Singapore (427447) (“Koanstaff”, “we”, “us”, “our”) collects, processes, retains, shares, transfers your personal data and keep your personal data secure.

This Privacy Policy applies to the processing of your personal data by Koanstaff when you visit our Website available at: https://Koanstaff.com/, or use Koanstaff services. By accessing our Website and/or using our services, you confirm your acceptance of this Privacy Policy.

Koanstaff adheres to appropriate safeguarding for processing your personal data in accordance with the EU General Data Protection Regulation, UK General Data Protection Regulation and The Personal Data Protection Act (PDPA) and UK General Data Protection Regulation (the "Data Protection Laws").

How to Contact Us

If you have any questions, inquiries, or complaints in relation to our privacy practices and this Privacy Policy, or you want to exercise your privacy rights, please contact us:

Email info@koann.pro,
the postal address: 176 Joo Chiat Road #02-02 Singapore (427447).

Personal Data We Collect and For What Purposes

We may collect:

Information collected directly from you. When you register your account or request or use our services.
Information collected when you visit our Website. To the extent permitted under applicable laws, we may collect some technical and other information.
Information from publicly available sources and third parties. We may collect information about you from open sources, credit risk databases, ID verification and KYC/KYB/AML web services to verify your identity and prevent fraud and other illegal activities as prescribed under applicable laws.

Purpose	Data	Legal bases
Koanstaff's products/or services usage	Full legal name. Date of birth. Address. Email address. Phone number. Photo captured from a web camera or a video recording. Passport details or details of other government-issued IDs. Taxpayer identification number, tax status. Information about payment cards or other payment methods. Data related to your work experience/profession (specialization, professional, educational background). Technical data (IP address, login, setting preferences). Data related to your activities in your Personal Profile, including your texts and notes. Your requests (including those addressed to our support), preferences, feedback, and other information collected when you communicate with Koanstaff.	Necessary for the performance of a contract, such as a subscription, submission of a service request to use the Koanstaff's products/or services. Necessary for the compliance with the law, such as providing a customer acquaintance, sending reports to various financial institutions, departments including regulatory agencies, agencies under the Anti-Money Laundering Law.
To enable users to create tasks using voice and speech recognition feature and convert them to texts.	Voice and speech recordings.	Consent (your consent is managed through the settings of your mobile device).
Compliance with laws and regulations related to the Koanstaff	Full legal name. Date of birth. Country. Address. Email address. Phone number. Photo captured from a web camera or a video recording. Passport details or details of other government-issued IDs. Information about payment cards or other payment methods. Data related to your work experience/profession (specialization, professional, educational background). Position in a company. Data from publicly available sources. Technical data (IP address, login, location of your device, setting preferences). Transactional information. Data related to your activities in your Personal Profile, including your texts and notes.	Necessary for the compliance with laws, including but not limited to Anti-Money Laundering Law, and the law governing services supervision.
Coordinating with contacts through various channels To improve your interactions with the Koanstaff Service, its functionality, effectiveness, and usability.	Full legal name. Email address. Phone number. Transactional information. Technical data (IP address, login, setting preferences). Cookie. Data related to your activities in your Personal Profile.	Necessary for the compliance with applicable laws. Necessary for the legitimate interests of the Koanstaff, for example, as evidence of responding to requests or taking action following the contact, or developing the service quality. Consent in the case of requesting opinions.
Performing for Marketing Purposes	Full legal name. Email address. Phone number. Cookie. Your requests Information You provide to Koanstaff	Consent, in the case of responding to forms of interest in using the Koanstaff's products/or services, including marketing where it directly affects the privacy rights of the Personal Data subject, such as direct marketing.

YOUR DATA PROTECTION RIGHTS

Right to be informed about why and how we are processing your personal data - we hope we achieved this by providing you with this Privacy Policy.
Right to have access to your data - you have the right to ask us if we are processing your personal data, why we are doing so, under what lawful basis, the categories of your personal data, whether the data is being sent outside Singapore and/or EU, who we share your data with, how long we keep it, and request a copy of the data we are processing. If you are unable to find sufficient information in our Privacy Policy, please contact us.
Right to object to some processing - direct marketing, or if processing of certain data.
Right to have your data deleted - otherwise known as “right to be forgotten”. You can exercise this right if you withdraw your consent and there is no further legitimate interest or lawful basis in our processing of your data, your objection to processing under legitimate interests outweighs our interests, the processing is no longer necessary, there is a law that requires the data to be deleted, or the processing is unlawful.
Right to restrict processing - if the personal data we are processing is inaccurate, if our processing is unlawful, if the data is no longer necessary for the original purpose of processing but needs to be kept for potential legal claims, or you have objected to processing carried out under legitimate interests and we’re still in the process of determining whether there is an overriding need to continue processing.
Right to data portability - you can ask for your data that we process by using a computer, which you provided to us on the basis of consent or because it was necessary for a contract.
Right to ask us about automated decision-making - you have the right to ask us to explain the logic involved in making any automated decisions and for the decision to be reviewed by a human being, if that decision had an effect on your rights or freedoms.
Right to rectification - if any of your personal data that we hold is inaccurate, you can request to have it corrected.
You have the right to lodge a complaint with the competent data protection authority if you have concerns about how we process your personal data. However, we would appreciate it if you contacted us first and gave us an opportunity to resolve the issue.

Personal Data of Children and Minors

We do not knowingly collect, process, store, use or disclose the personal data of individuals who have not reached sufficient legal capacity to perform works and/or render services under the laws of the country of citizenship and/or permanent residence of the data subject unless otherwise provided by applicable laws.

You must not use the Koanstaff Service if you: (1) do not have the sufficient legal capacity to use the Koanstaff Service in accordance with the national laws of your country of citizenship and/or permanent residence; and (2) have not obtained all the necessary permissions and consents to perform work and/or provide services in the country of which you are a citizen and/or in which you permanently reside and/or from which you access and/or plan to use the Koanstaff service.

Special Categories of Personal Data

In order to comply with "Know your customer" (KYC) procedure requirements, we must verify your identity. This verification process includes comparing your passport or ID photo to the biometric parameters of your face captured during a live web camera session. We ask for your explicit consent to processing your biometric data by a processor of our choosing or us. You can withdraw your consent at any time by contacting us at info@koann.pro.

Cookie

Please refer to the Koanstaff Cookie Policy to find out about the types of cookies we use, for what purposes, and how you can manage your cookie.

Transfers of Personal Data

Some of our partners, service providers or other parties we transfer your personal data to may be located in countries throughout the world, including outside Singapore and/or the EU. Therefore, the data may be sent to countries with different data protection laws than your country of residence. In such cases, to ensure that your personal data receives a comparable level of protection, we provide appropriate safeguards, such as adequacy decisions and frameworks applied by the relevant Data Protection Laws (if applicable). By using Koanstaff products and services and accepting this Privacy Policy, you consent to Your personal data being transferred to other countries.

When and How We Share Information with Others

In order to provide you with certain functions and services, we have to share your personal data with partners, external third-party service providers, related and regulatory entities. They process your personal data on the basis of data processing agreements and according to strict instructions, which do not allow them to use your data for any other purposes without notifying you or asking for your consent. The categories of the parties we may share your data with:

payment service providers and banks (to fulfil our payment obligations);
KYC/KYB/AML service providers (for due diligence purposes and to comply with applicable laws);
Third parties taking legal actions in connection with debt collection on our behalf (in accordance with the applicable laws);
Our legal, accounting and auditing service providers, Government authorities and authorized bodies, law enforcement bodies;

If you are a subcontractor, we may disclose your personal data:

to customers of Koanstaff, in whose interests you are going to perform works/render services;
to other subcontractors in Koanstaff service, who invited you to the Koanstaff service to create a team of subcontractors and/or to subcontractors who are in your team in the Koanstaff service.

Additionally, we may reveal your personal data to third parties if: (1) you request or authorize it; (2) to address emergencies or acts of God as provided under the law; and (3) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.

Security of Your Information

To help protect the privacy of personal data you transmit when you access and use our services, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide services to you.

Marketing Communications

We may use some of your personal data to decide which products, services, special functionalities, and offers of Koanstaff may be of interest to you. You may receive marketing emails and text messages (marketing communications) from Koanstaff if you have requested information from Koanstaff and/or agreed to receive marketing communications from Koanstaff, or if you a registered user of the Koanstaff service and you have not opted out of receiving such communications.

You can ask us to stop sending you marketing communications at any time by following opt-out instructions contained in our marketing email or message sent to you (if available). You can also let us know directly that you prefer not to receive any marketing communications from Koanstaff by emailing info@koann.pro.

Data Storage and Retention

We keep your personal data for as long as it is necessary to achieve the purpose for which it was collected, usually for the duration of our contractual relationship plus any period thereafter as required or permitted by law, or to satisfy any legal obligations. When the data is no longer required, it will be deleted.

Changes and Updates to the Privacy Policy

We may change this Privacy Policy from time to time. When we make updates, changes or revisions, they will be effective when we post the updated Cookie Policy to our Website. We will notify you and provide you an opportunity to review this Privacy Policy before you choose to continue using our Website.